CX Advisory Board
Carl Shanks
Manager, Heavy Duty Aftermarket Sales
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Area of Expertise
Customer First Culture, Principles of Customer Relationship Building, Customer Experience in your Organization-Navigating Politics of Change
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Who am I?
A hands on, leading by example, mentor & sales leader who builds successful sales teams. Keys to success in my career have been based on customer-focused, high-energy & intuitive sales strategies. I'm an entrepreneurial thinker who's able to work independently, and within corporate structures, by developing and implementing continuous sales strategies & defined KPI’s. I have excelled by increasing customer retention and achieving profitable sales growth. I am also a husband, father, coach and community involved leader. My hobbies include biking, golf, playing baseball and grilling/bbq/smoking tasty food!
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