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  • Home
  • Our Programs
    • Fast-Track Courses >
      • Operational Readiness for First Responders: OUD
      • Operational Readiness for Police Officers: OUD
    • Mastery-Track Courses >
      • Customer Experience
      • Engineering Leadership
      • IT & Cybersecurity Leadership
      • Women in Leadership
  • About
    • FAQ
    • Advisor Experience
  • Register & Pay

CX Advisory Board


Carl Shanks

Manager, Heavy Duty Aftermarket Sales
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Area of Expertise

Customer First Culture, Principles of Customer ​Relationship Building, Customer Experience in your Organization-Navigating Politics of Change
Who am I?
A hands on, leading by example, mentor & sales leader who builds successful sales teams. Keys to success in my career have been based on customer-focused, high-energy & intuitive sales strategies. I'm an entrepreneurial thinker who's able to work independently, and within corporate structures, by developing and implementing continuous sales strategies & defined KPI’s. I have excelled by increasing customer retention and achieving profitable sales growth.

I am also a husband, father, coach and community involved leader.  My hobbies include biking, golf, playing baseball and grilling/bbq/smoking tasty food!

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    Contact Carl Now!

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UCSB Professional and Continuing Education
​2160 Kerr Hall
University of California
Santa Barbara, CA
93106-1110
professional.ucsb.edu
Contact Us
Teri Nardo-Irvin - Program Coordinator
IT & Cybersecurity Leadership
Email: 
[email protected]
Phone: 916.265.0440
​
Lisa Doering - 
Program Coordinator
Customer Experience, Engineering Leadership, & Women in Leadership

Email: [email protected]
​Phone: 415.228.0592
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