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  • Our Programs
    • Customer Experience
    • Cybersecurity
    • Engineering Leadership
    • Women in Leadership
  • FAQ
  • Register & Pay

CX Advisory Board


Carl Shanks

Manager, Heavy Duty Aftermarket Sales
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Area of Expertise

Customer First Culture, Principles of Customer ​Relationship Building, Customer Experience in your Organization-Navigating Politics of Change
Who am I?
A hands on, leading by example, mentor & sales leader who builds successful sales teams. Keys to success in my career have been based on customer-focused, high-energy & intuitive sales strategies. I'm an entrepreneurial thinker who's able to work independently, and within corporate structures, by developing and implementing continuous sales strategies & defined KPI’s. I have excelled by increasing customer retention and achieving profitable sales growth.

I am also a husband, father, coach and community involved leader.  My hobbies include biking, golf, playing baseball and grilling/bbq/smoking tasty food!

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    Contact Carl Now!

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UCSB Professional and Continuing Education
​2160 Kerr Hall
University of California
Santa Barbara, CA
93106-1110
professional.ucsb.edu
Contact Us

Teri Nardo-Irvin - Program Coordinator
Customer Experience Program
Email: teri.ucsbpace@zschool.education 
​Phone: 805-395-9770


Teri Nardo-Irvin - Program Coordinator
Cybersecurity Program
Email: 
teri.ucsbpace@zschool.education
Phone: 916.265.0440
​
Lisa Doering - 
Program Coordinator
Engineering Leadership Program 

Email: lisa.ucsbpace@zschool.education
​Phone: 415.228.0592


Anna McAlister - Program Coordinator
Women in Leadership Program

Email: anna.ucsbpace@zschool.education
​Phone: 253-240-3880
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