Customer Experience Program |
8 Modules Online ($4,995)
Rolling Admission - Start Anytime
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4 Day In-person ($4,995)
Currently on Hold - Dates TBD
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CurriculumThe Customer Experience Program meets the same high academic standards of the UCSB graduate programs, with a challenging interdisciplinary curriculum designed to prepare you to analyze, create, and deliver unique customer experiences.
Each module builds your skills, helps you develop strategies, and provides you a full CX Ultimate Toolkit with OVER 60 workshop booklets, team-focused activities, templates, assessments, and planning guides, and culture posters. All to help YOU on the road to immediate success. We develop CX professionals that do extraordinary things for their organizations. Throughout the program, you're encouraged to work on your own projects. By the end of the program, you'll have completed your Customer Experience Portfolio, with real solutions to apply immediately to the challenges in your workplace. |
Carol Buehrens
Carol is the author of ‘Happy RAVING Customers!’ and is a leading CX expert. She has a wealth of skills and expertise to draw from, constructing customer experiences for over 30 years for major companies such as Liberty Mutual, Northrop, McDonnell-Douglas, Bechtel, GE, Mercury Marine, and ICW Group Insurance Companies. Carol’s passion for improving customer experience has resulted in numerous awards, including the prestigious “CX Innovation Award” from the Customer Experience Professionals Association (CXPA), ICW Group CEO Award, the Liberty Mutual Star Award, and is listed in the World's Top 30 Customer Service Professionals. A Founding Member and Expert Panel Member of the international Customer Experience Professional Association (CXPA), Carol is also an active member of the San Diego Customer Experience Special Interest Group (CX SIG), and Professor at California State University Fullerton and University of California San Diego. |
Michael Truett
Michael is known for creating, improving and executing collaborative Design Thinking sessions and Customer Experience frameworks across diverse industries at different stages of growth. He has worked with companies such as Spotify, The New York Times, Dow Jones, Tech start-ups, and Telecom providers globally. |
Erich Dietz
Erich is the Vice President of Worldwide Strategic Accounts for InMoment. He has over 15 years of executive experience spanning consulting, business development, and solutions architecture. He is also a designated CXPA Expert and regular contributor to the community’s Google+ Hangouts and other events. |
JP Saini
As Chief Information Officer for TRC, JP focuses on leveraging technology to digitally transform business and support profitable growth through improving customer experiences. JP is passionate about the mix of CX and technology and the impact of ensuring infrastructure is reliable, maintainable, scalable, flexible, and secure for all customers. |
Stephene Klein
Stephene Klein is a trailblazer whose academic and professional journeys stand as a testament to her relentless pursuit of excellence. She holds three master's degrees - an MBA, MPH, and MPHA - from Everglades University, Boca Raton, FL, where she graduated summa cum laude, marking her place at the pinnacle of her class with an unrivaled 4.0 GPA. This academic titan not only delivered the Graduate Commencement keynote address, inspiring a crowd of over 1,000 attendees, but she is also a notable faculty member guiding the next generation of leaders. Her profound insights and wealth of knowledge have shaped countless C-suite executives, fostering excellence and innovation on a global scale. Outside of academia, Stephene has consistently made a global impact. She is a Gold Medalist, Storytelling Writing Award Winner (2024), and the recipient of the Global Vision Award for Brand Strategy (2023). She was also the featured cover story of South Florida Magazine (2021), and has etched her place in the global business echelons. Her dynamic role at Zschool, saw her spearhead over 500+ Advisory Board meetings, annually, shaping the strategic direction for over 10,000 CxOs and senior executives worldwide. With 20+ years of award-winning business development and engagement marketing experience, coupled with 15+ years of senior leadership roles, Stephene consistently drives sustainable revenue growth for leading global companies. Her extensive experience across multiple domains, including sales, marketing, and partnerships, and her well-established global network, position her as a catalyst for success in complex business environments. |
Tiffany Craft
Tiffany Craft is a visionary leader in international business expansion, strategy, marketing, and advertising. With a proven track record of driving growth in global markets, she has successfully guided brands such as Calvin Klein, to thrive across diverse regions, including Latin America, Asia and Europe. Her expertise lies in crafting innovative strategies that align with cultural nuances and deliver measurable results, such as achieving significant increases in international revenue. A pioneer in the social media space, Tiffany has been at the forefront of building impactful partnerships within online communities. She excels in fostering collaborations with retail, media and entertainment providers and leveraging user-generated content to enhance brand visibility and engagement. These initiatives have cultivated authentic, loyal audiences while setting new standards for digital marketing. Tiffany's strategic vision is complemented by her creativity and data-driven approach to advertising. Her ability to merge traditional media with cutting-edge digital strategies has resulted in award-winning campaigns that resonate globally. She believes that strategic AI integration is also essential for organizations to unlock new efficiencies, gain actionable insights, and maintain a competitive edge in an increasingly data-driven world. Beyond her professional achievements, Tiffany is dedicated to mentoring future leaders and advancing inclusion within a broad range of industry sectors. As a sought-after speaker, she frequently shares her insights on global marketing trends, digital transformation, and the evolving role of partnerships in building communities. "As Vice President of Advisory Experience at Zschool, I lead a team of advisors, who are actively collaborating with faculty in shaping curriculum across multiple disciplines, ensuring it reflects the latest trends and best practices in organizational leadership. By incorporating diverse areas of expertise, we create a comprehensive learning experience that equips future leaders with the skills necessary to drive innovation and impact within their organizations." With her passion for innovation and proven leadership, Tiffany continues to redefine success in international business and marketing, making her a trailblazer in the industry. |
UCSB Professional and Continuing Education
2160 Kerr Hall University of California Santa Barbara, CA 93106-1110 professional.ucsb.edu |
Contact Us
Teri Nardo-Irvin - Program Coordinator IT & Cybersecurity Leadership Email: [email protected] Phone: 916.265.0440 Lisa Doering - Program Coordinator Customer Experience, Engineering Leadership, & Women in Leadership Email: [email protected] Phone: 415.228.0592 |
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