Customer Experience Program |
8 Modules Online ($4,995)
Rolling Admission - Start Anytime
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4 Day In-person ($4,995)
2023 Dates: TBD
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CurriculumThe Customer Experience Program meets the same high academic standards of the UCSB graduate programs, with a challenging interdisciplinary curriculum designed to prepare you to analyze, create, and deliver unique customer experiences. Customer experience impacts all areas of your business, but how do you get started? Simply register now! You'll get guidance, practical tools and straightforward advice, along with examples and case studies to help you create a great customer experience strategy.
Throughout the program, you're encouraged to work on your own projects. By the end of the program, you'll have completed your Customer Experience Portfolio, with real solutions to apply immediately to the challenges in your workplace. |
Carol Buehrens
Carol is the author of ‘Happy RAVING Customers!’ and is a leading CX expert. She has a wealth of skills and expertise to draw from, constructing customer experiences for over 30 years for major companies such as Liberty Mutual, Northrop, McDonnell-Douglas, Bechtel, GE, Mercury Marine, and ICW Group Insurance Companies. Carol’s passion for improving customer experience has resulted in numerous awards, including the prestigious “CX Innovation Award” from the Customer Experience Professionals Association (CXPA), ICW Group CEO Award, the Liberty Mutual Star Award, and is listed in the World's Top 30 Customer Service Professionals. A Founding Member and Expert Panel Member of the international Customer Experience Professional Association (CXPA), Carol is also an active member of the San Diego Customer Experience Special Interest Group (CX SIG), and Professor at California State University Fullerton and University of California San Diego. |
JC Quintana
JC is a best-selling author and researcher focused on the psychology and process that leads to quality stakeholder relationships. His impressive career spans over 25 years of leadership guiding Customer Experience, Employee Engagement, and Channel Alliance efforts for SAGE, ADP, HP, and DXC Technology in Managing Partner, Regional Vice President, and Global Head of Innovation roles. He holds advanced degrees in Organizational Psychology and dedicates his research to developing corporate cultures that promote genuine relationships with all of its stakeholders. He currently lectures on relationship psychology and human-centered design topics at 11 US universities. |
Michael Truett
Michael is known for creating, improving and executing collaborative Design Thinking sessions and Customer Experience frameworks across diverse industries at different stages of growth. He has worked with companies such as Spotify, The New York Times, Dow Jones, Tech start-ups, and Telecom providers globally. |
Erich Dietz
Erich is the Vice President of Worldwide Strategic Accounts for InMoment. He has over 15 years of executive experience spanning consulting, business development, and solutions architecture. He is also a designated CXPA Expert and regular contributor to the community’s Google+ Hangouts and other events. |
JP Saini
As Chief Information Officer for TRC, JP focuses on leveraging technology to digitally transform business and support profitable growth through improving customer experiences. JP is passionate about the mix of CX and technology and the impact of ensuring infrastructure is reliable, maintainable, scalable, flexible, and secure for all customers. |
UCSB Professional and Continuing Education
2160 Kerr Hall University of California Santa Barbara, CA 93106-1110 professional.ucsb.edu |
Contact Us
Rachelle Avina-Vasquez - Program Coordinator Customer Experience Program Email: rachelle.ucsbpace@zschool.education Phone: 805.395.9770 Teri Nardo-Irvin - Program Coordinator Cybersecurity Program Email: teri.ucsbpace@zschool.education Phone: 916.265.0440 Lisa Doering - Program Coordinator Engineering Leadership Program Email: lisa.ucsbpace@zschool.education Phone: 415.228.0592 Rachelle Avina-Vasquez - Program Coordinator Women in Leadership Program Email: rachelle.ucsbpace@zschool.education Phone: 253.240.3880 |
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