CX Advisory Board
Area of Expertise
Customer-Focused Innovation, Principles of Customer Relationship Building, Customer Experience in your Organization-Navigating Politics of Change
I transitioned (retired) from the Marine Corps in 2016 after 23 years of service. I joined Auto Insurance Specialists (AIS) in September of 2017 as the Facilities Manager. I am responsible for all aspects of managing the facilities. I am also heavily involved in business continuity planning, providing leadership actions drawing on my prior experience and knowledge from my military service.
I am a father to three wonderful daughters and husband to an amazing wife, all of whom I am incredibly proud of and love. My oldest is a full-time college student and attends the Identity School of Acting and graduated from The Misner School of Acting. She has also performed in more than 20 short films and as the lead in over 80% of those films. My middle daughter is attending Santiago Canyon Community College. Her goal is to be a digital artist and graduate from Cal State Fullerton or CalArts with a degree in animation. My youngest daughter, only 17, is a scriptwriter, up-and-coming young director, and is passionate about creative writing. My wife, of over 25 years, is amazing! She homeschooled or is homeschooling our children and puts them, and me, above herself at all times to ensure our success as a family.
Doctor of Education in Organizational Change and Leadership University of Southern California – Los Angeles, CA Expected completion date Aug 2023
Bachelor of Arts in Management (BAM) - National University – San Diego, CA
Certificate - Applied Project Management - University of California Irvine Division of Continuing Education – Irvine, CA
Associate Business Continuity Professional (ABCP) (July 2017)
Certified Scrum Master (CSM) (December 2016)