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  • Home
  • About
    • The CX Difference
    • Our Faculty
    • About UCSB
    • Our Partners
  • INDIVIDUALS
    • Curriculum
    • Who Should Attend
    • Upcoming Class Dates
  • Register
    • Register Now
    • Pay Now
  • Corporate Programs
  • Contact

CX Advisory Board


Julian De Salay

JB Office
CEO/Co-Founder
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Area of Expertise

YOUR Customer Experience Strategy, YOUR Customers, THEIR Experience Journey, Customer-Focused Innovation, Customer First Culture, Principles of Customer Relationship Building, Customer Experience Functional Alignment, Accelerate & Improve Decisions with Data​
Julian De Salay is the CEO/Co-Founder of JB Office, a three-time Inc 5000 company. A native to Southern California, Julian Graduated from CSUN with a Bachelor's of Science in International Business Management. Julian started his sales career for Infiniti selling cars and learning the art of how to close a deal. Then he moved to ATT, where he quickly developed a B2B sales program as he realized it was the best way to sell many phones very fast. After graduating college, Julian went on to go work for the premier mortgage company in the US, Countrywide Home Loans.

Finally, after the 2008 financial crisis, he left to assume the role of VP of Domestic Sales and Customer Service at a leading private label remanufacturer of Ink and Toner Cartridges. Quickly Julian closed such accounts as Office Max, PC Connection, and CDW. After teaching high-level sales to IT professionals and working with small dealers, he realized a segment was underserved. So with his best friend, the co-founded JB Office.

Julian is a sales executive with over 20 years of sales, customer service, and management experience. A strong leader with extensive people skills and a great work ethic. International sales experience and well rounded in a global and domestic business culture which allows for a practical sales approach to people from diverse cultures 

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Location

Customer Experience Program 
​​
2160 Kerr Hall
University of California
Santa Barbara, CA
93106-1110


Contact Us

​Tina Smith
Program Director 
Email: tinasmith@professional.ucsb.edu
​Phone: 805-395-9770
Customer Experience Certificate 
​
at the University of California Santa Barbara Professional and Continuing Education | Extension 



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