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      • Operational Readiness for First Responders: OUD
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CX Advisory Board


Justin Smith

Edmunds.com
Senior Manager, Customer Care

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Area of Expertise

YOUR Customer Experience Strategy, YOUR Customers, THEIR Experience Journey, Customer-Focused Innovation, Customer First Culture, Accelerate & Improve Decisions with Data
Justin Smith, Senior Manager, Customer Care at Edmunds

Justin Smith serves as the Senior Manager of Customer Care at Edmunds, where he is responsible for overseeing all of Edmunds’ customer service efforts. This includes managing the company’s user-generated content moderation team, Edmunds’ automotive forums and collaborating with Edmunds’ product teams to provide feedback loops through methods such as NPS, surveys, and more.

Justin joined the company in 2013 initially as an intern for Edmunds’ editorial team. Since then he has held a number of management roles that have had a meaningful impact on Edmunds’ world class customer service initiatives.

Justin holds a Bachelor of Science in Marketing from the University of South Florida’s Muma College of Business.

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UCSB Professional and Continuing Education
​2160 Kerr Hall
University of California
Santa Barbara, CA
93106-1110
professional.ucsb.edu
Contact Us
Teri Nardo-Irvin - Program Coordinator
IT & Cybersecurity Leadership
Email: 
[email protected]
Phone: 916.265.0440
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Lisa Doering - 
Program Coordinator
Customer Experience, Engineering Leadership, & Women in Leadership

Email: [email protected]
​Phone: 415.228.0592
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