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CX Advisory Board


Justin Smith

Edmunds.com
Senior Manager, Customer Care

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Area of Expertise

YOUR Customer Experience Strategy, YOUR Customers, THEIR Experience Journey, Customer-Focused Innovation, Customer First Culture, Accelerate & Improve Decisions with Data
Justin Smith, Senior Manager, Customer Care at Edmunds

Justin Smith serves as the Senior Manager of Customer Care at Edmunds, where he is responsible for overseeing all of Edmunds’ customer service efforts. This includes managing the company’s user-generated content moderation team, Edmunds’ automotive forums and collaborating with Edmunds’ product teams to provide feedback loops through methods such as NPS, surveys, and more.

Justin joined the company in 2013 initially as an intern for Edmunds’ editorial team. Since then he has held a number of management roles that have had a meaningful impact on Edmunds’ world class customer service initiatives.

Justin holds a Bachelor of Science in Marketing from the University of South Florida’s Muma College of Business.

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University of California
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93106-1110
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Teri Nardo-Irvin - Program Coordinator
Customer Experience Program
Email: teri.ucsbpace@zschool.education 
​Phone: 805-395-9770


Teri Nardo-Irvin - Program Coordinator
Cybersecurity Program
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teri.ucsbpace@zschool.education
Phone: 916.265.0440
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Lisa Doering - 
Program Coordinator
Engineering Leadership Program 

Email: lisa.ucsbpace@zschool.education
​Phone: 415.228.0592


Anna McAlister - Program Coordinator
Women in Leadership Program

Email: anna.ucsbpace@zschool.education
​Phone: 253-240-3880
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