CX Advisory Board
Rachel BourlandProcore Technologies
Customer Success Manager |
Area of Expertise
YOUR Customer Experience Strategy, YOUR Customers, THEIR Experience Journey, Customer-Focused Innovation, Principles of Customer Relationship Building, Accelerate & Improve Decisions with Data
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A true love for Customer Success! I came from a finance and sales background, but found myself gravitating towards the customer experience so made the leap of faith into customer success over three years go. I have held a wide range of positions from implementation to customer success manager to team lead while working with different client types (SMB to Strategic).
With a passion to inspire others to hop on the Customer Success train- I am excited for the opportunity to join this Advisory Board and share my knowledge.
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